ThinEra – Terms and Conditions

Effective Date: 9/1/24

Introduction

Welcome to ThinEra! These Terms and Conditions (“Terms”) govern your use of our website at www.thinera.com (the “Website”) and our services (“Services”). By using our Website and Services, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Website and Services.

Acceptance of Terms

By accessing and using our Website, creating an account, or purchasing our Services, you agree to be legally bound by these Terms, as well as our Privacy Policy. If you do not agree with any part of these Terms, you must immediately cease using our Website and Services.

Services Overview

ThinEra provides a platform that facilitates communication between healthcare providers and patients. All medical services, including consultations and prescription determinations, are provided by Florida Comprehensive Health Management, Inc.

Provider Information: Florida Comprehensive Health Management, Inc. 1911 Harrison Street, Suite 3, Hollywood, FL 33020

Service Availability: ThinEra currently provides services in New York, New Jersey, and Florida.

Please Note:

  • The Provider is solely responsible for the quality and appropriateness of care delivered.
  • ThinEra merely facilitates communication between you and the Provider.
  • Our services are not intended for emergency medical situations. If you are experiencing a medical emergency, please call 911 or visit the nearest emergency room.

Eligibility

You must be at least 18 years old to use the Services. By registering an account, you warrant that you meet the age requirement and all other eligibility requirements set forth in these Terms.

Privacy

Your privacy is important to us. Any information that you provide through the Website is governed by our Privacy Policy. By using the Services, you agree to these policies, which are incorporated by reference into these Terms.

Account Registration

To access certain features of our Services, you may be required to create an account. You agree to provide accurate and complete information when creating an account and to keep this information up-to-date. You are responsible for maintaining the confidentiality of your login credentials.

Cancellation and Refund Policy

You may cancel your subscription or appointment within the parameters of our cancellation policy, as outlined on the Website. If you cancel outside the permitted window, ThinEra may retain the full fee for the consultation or service.

Prescription Policy

The Provider may prescribe medications as appropriate based on their professional judgment. However, there is no guarantee that a prescription will be issued.

Important:

  • The Provider does not prescribe DEA-controlled substances, including opioids.
  • Prescriptions issued through the Service are for personal use only.

Payment and Fees

When you use ThinEra Services, you agree to pay all applicable fees. Payment is due at the time of service. ThinEra reserves the right to adjust pricing at any time. Any price changes will not affect Services that have already been paid for.

By clicking “Complete Payment,” you authorize a one-time charge for your selected 1-month or 3-month GLP-1 plan. After checkout, complete a short health form and upload a valid photo ID within 14 days.

A licensed provider will review your info. If approved, your prescription will be filled and shipped. If not approved, you’ll receive a refund minus a $39 admin fee.

Plans include medication, instructions, and provider support.

If your medication is approved by a licensed provider and sent for processing, but you cancel before it ships, a 50% cancellation fee will apply. Once the medication has shipped, the order cannot be cancelled and is non-refundable.

Limitation of Liability

To the maximum extent permitted by law, ThinEra and its affiliates shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Website or Services. ThinEra is not responsible for the actions or omissions of the Provider, and any medical malpractice claims must be addressed directly with the Provider.

Indemnification

You agree to indemnify and hold harmless ThinEra, its affiliates, and the Provider from any claims, damages, liabilities, and expenses (including legal fees) arising from your use of the Website or Services, or your violation of these Terms.

Modifications to the Terms

ThinEra reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website or Services following the posting of changes constitutes your acceptance of the updated Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida.

Dispute Resolution and Arbitration

All disputes arising from or relating to these Terms or your use of the Services shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA). By agreeing to arbitration, you waive your right to a jury trial or to participate in any class action lawsuits. Arbitration will take place in Florida, and each party will bear its own costs.

Termination

ThinEra reserves the right to terminate your access to the Website and Services at any time for any reason.

Contact Information

If you have any questions regarding these Terms, please contact us at:

Email: [email protected]

Mobile Terms of Service

Last updated: July 1, 2025

The ThinEra.com mobile message service (the "Service") is operated by ThinEra.com (“ThinEra.com”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to ThinEra.com’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of ThinEra.com through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with ThinEra.com. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to [insert your sending number] or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other ThinEra.com mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to [insert your sending number] or email [email protected].

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.